Privacy Policy

Last Updated: [05/18/2025]

Introduction
The Quest Therapy, PLLC (“The Quest”, "we," "our," "us") respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information, adhering strictly to applicable federal & state laws.

Information We Collect
We may collect the following types of personal information:

Names and contact information (e.g., email address, phone number).
Age and date of birth to verify eligibility for specific services.
Payment information for billing purposes.
Information voluntarily provided during registration or interactions with our services for the purposes of customizing & optimizing your experience with our service.

How We Use Your Information
The Quest uses your information to:

Provide and enhance our services, including skill-building and psychoeducational tabletop gaming groups.
Communicate with you about services, events, updates, and administrative matters.
Process payments and manage your account.
Comply with applicable legal requirements.

Sharing Your Information
We will not sell or rent your personal information. Your information may be shared only under these circumstances:

With third-party vendors or partners essential to our business operations (e.g., payment processing, communications platforms), who are obligated to maintain strict confidentiality.
To comply with legal requirements or respond to lawful requests by public authorities.
To protect the rights, property, or safety of The Quest, our customers, or others.

Data Security
We implement appropriate security measures, including encryption, secure storage, and restricted access, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Please see our Data Privacy Policy and Child Data Policy for more details.

User Rights
You have the right to:

Access, update, or correct your personal information.
Request deletion of your personal information, subject to legal or contractual restrictions.
Withdraw consent to our processing of your information where consent was required.

Concerning HIPAA
The Quest provides mental health coaching, support, entertainment, skills-building and psychoeducational services and does NOT offer healthcare or mental health treatment through this Service. As such, we are not operating The Quest as a healthcare provider, and we are not subject to compliance with the Health Insurance Portability and Accountability Act (HIPAA). However, we remain committed to protecting your privacy and complying with applicable federal and state privacy standards. See Notices & Disclaimers on our Terms of Service for more details.

Changes to This Policy
We may periodically update this Privacy Policy and reserve the right to do so without notice. Any updates will be clearly posted on our website with a revised "Last Updated" date.

Contact Us
If you have questions or concerns about this Privacy Policy, please contact:

The Quest Therapy, PLLC
staff@thequesttherapy.com
919-283-9212

ONLINE DATA PROTECTION POLICY

Last Updated: 05/18/2025

Introduction The Quest Therapy, PLLC ( collectively “The Quest”, "we," "our," "us") values your online privacy and is committed to protecting any personal data collected via our website and online platforms. This policy details our practices concerning the collection, use, storage, and protection of your online data, in compliance with applicable federal and state regulations.

Information We Collect Online

IP address and browsing activity through cookies or similar tracking technologies.
Registration details when signing up for online services or events (name, email, username).
Transactional data related to online payments or service subscriptions.
Information submitted through online forms or surveys.

Use of Online Information The Quest uses your online information to:

Operate, maintain, and improve our website and online services.
Provide personalized user experiences and tailored communications.
Analyze usage trends to optimize website performance and user satisfaction.
Facilitate secure online transactions and manage accounts.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand user interactions, and personalize content. You have the option to disable cookies through your browser settings; however, doing so may limit your access to certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or platforms including Discord, Google Meet, D&D Beyond, & others. The Quest is not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party sites visited.

Sharing of Online Data

Your online data will not be sold or rented. We may share data with third-party service providers necessary for website hosting, analytics, payment processing, and communications. All third-party providers are obligated to maintain confidentiality and security.

Online Data Security

We utilize industry-standard security practices, including encryption and secure server infrastructure, to safeguard your online data against unauthorized access, misuse, alteration, or destruction.

Consent

By using our website, you consent to our collection, storage, and use of your data as described in this policy. For users under the age of 13, parental consent is required in accordance with the Children's Online Privacy Protection Act (COPPA).

User Rights

You retain the right to access, correct, update, or request the deletion of your personal information collected online. Please contact us via email below to exercise these rights.

Changes to This Policy

We reserve the right to update this Online Data Privacy Policy periodically without notice. Updates will be posted clearly on our website, accompanied by the updated "Last Updated" date.

Contact Us

For questions or concerns regarding this Online Data Privacy Policy, please reach us at:

The Quest Therapy, PLLC
staff@thequesttherapy.com
919-283-9212

CHILD DATA POLICY

Last Updated: 05/18/2025

Introduction The Quest Therapy, PLLC (collectively “The Quest” “we,” “our,” or “us”) provides coaching and subclinical psychoeducation concerning life skills and mental health-focused online sessions (“Services”) for children, teens, and adults. While some of our Services are intended for adults and are advertised as specifically for ages 18 and older, certain of our Services are directed toward teenagers ages 13-17 (individually a “Child” and collectively “Children”) (such Services, “Children’s Services”) and enable participation in group sessions where Children can express their ideas within a live video group roleplaying game session while playing online tabletop role playing games with Children of a similar teen age (“Game Session”).

This Child Data Policy provides important information about how we may collect, use, and disclose personal information through our Children’s Services. Please review our privacy policies for information regarding our privacy practices associated with Services directed to a general audience.

Personal information we collect from Children:

We may collect the following information from Children through our Children’s Services:

Identifiers and other information the Child provides while using the Children’s Services, such as first name, last name, Discord/digital tabletop username, date of birth, gender, information about their health and wellness, and information contained in feedback or other communications with us.
Video recordings of Group Sessions that contain the Child’s image or voice.
Information collected automatically from the Child’s device when accessing our Children’s Services or other network activity information such as device ID, IP address, web browser type and version, and general usage information.

How we may use personal information of Children:

We may collect the following information or use Children’s personal information for the following purposes:

Provide the Children’s Services and facilitate participation in Group Sessions
Respond to inquiries and fulfill requests
Maintain or analyze the functioning of the Services (including Children’s Services)
Perform network communications
Authenticate users of, or personalize the content on, the Children’s Services
Debug the Services to identify and repair errors
Protect the security or integrity of our users or the Services (including Children’s Services)
Ensure legal or regulatory compliance

How we share personal information of Children

We may disclose personal information of Children in the following ways

With the Therapeutic Game Master and other participants in a Game Session.
To third parties we use to support the internal operations of Services, such as companies that assist us with web hosting, telecommunications, and customer service.
With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
Between and among our affiliates, subsidiaries, and other companies under common control and ownership.
If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Quest Therapy, PLLC or others, including to:

protect the safety of a child;
protect the safety and security of the Services; or
enable us to take precautions against liability.

To law enforcement agencies or for an investigation related to public safety.
In connection with, or during negotiations concerning, any sale, merger, bankruptcy, sale of assets, financing, acquisition, or reorganization, in whole or in part, of our company.

Rights of Parents and Guardians

At any time, parents or guardians may review their Child's personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using their Child's information by sending us an email at staff@thequesttherapy.com. To protect the privacy and security of Children’s personal information, we may require parents or guardians to take certain steps or provide additional information to verify their identity before we provide any information or make corrections.

The Quest Therapy, PLLC
919-283-9212
staff@thequesttherapy.com